Refund & Cancellation Policy - Surgical Dekho
Welcome to Surgicaldekho. We Provides Online Medical Supply Store

Refund & Cancellation Policy

If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item Surgical Dekho will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Surgical Dekho will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

At SurgicalDekho, we strive to provide the best possible service and customer satisfaction. We understand that there may be instances where you need to cancel an order or request a refund. This Refund & Cancellation Policy outlines the terms and conditions governing such situations. Please read this policy carefully before making any purchase on surgicaldekho.com.

1. Cancellation Policy:

1.1. Cancellation by the Customer: Customers can request a cancellation of their order before it has been shipped. To initiate the cancellation process, you can reach out to our customer support team through the contact details provided on our website. Once the cancellation request is received and verified, we will process the cancellation and refund the amount paid for the order.

1.2. Cancellation by SurgicalDekho: In some cases, SurgicalDekho may need to cancel an order due to unforeseen circumstances, including but not limited to unavailability of the product, difficulty in processing payment, or suspicion of fraudulent activity. If such a situation arises, we will inform you promptly and process a full refund for the order amount.

2. Refund Policy:

2.1. Eligibility for Refund: Refunds will be considered under the following circumstances:

  • If the product received is damaged, defective, or significantly different from the one ordered.
  • If the order is cancelled by the customer before it is shipped.
  • If the order is cancelled by SurgicalDekho for any reason.

2.2. Refund Process: For eligible refund requests, the refund will be processed through the original mode of payment used during the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.

2.3. Non-Refundable Products: Certain products may not be eligible for refunds due to hygiene or safety reasons, such as disposable medical supplies. These non-refundable products will be clearly indicated on the product page.

3. Return Policy:

3.1. Eligibility for Returns: We accept returns for eligible products within 3 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

3.2. Return Process: To initiate a return, please contact our customer support team with your order details. Once your return request is approved, you will receive instructions on how to proceed with the return.

3.3. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a product defect or an error on our part.

4. Exchange Policy:

At this time, SurgicalDekho does not offer direct product exchanges. If you wish to exchange a product, you will need to follow the return process and then place a new order for the desired item.

5. Contact Us:

If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact our customer support team using the following contact details:

  • Phone: 7851849742
  • Email: surgicaldekho@gmail.com

Note: SurgicalDekho reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. It is recommended to review this policy periodically to stay informed about any changes.